Shipping Policy

Welcome to [Flip Grip]! We value your trust and strive to provide a seamless shopping and delivery experience. Below, you will find detailed information regarding our shipping process, timelines, fees, and other important details.

1. Shipping Destinations

We currently ship to the following:

  • Domestic Shipping: [List your countries, regions, or states].
  • International Shipping: [List the countries or mention exceptions if any].

Please note that certain locations may be restricted due to logistical limitations or import regulations. If your location is not listed, contact our support team for assistance.

2. Order Processing Time

  • Processing Timeline: Orders are typically processed within [X] business days (excluding weekends and holidays) from the date of purchase.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details.
  • Delays: During peak seasons or special promotions, processing times may take longer. We will notify you in case of significant delays.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: [Delivery timeline, e.g., 5–7 business days].
  • Expedited Shipping: [Delivery timeline, e.g., 2–3 business days].
  • Overnight Shipping: [Delivery timeline, e.g., next-day delivery for orders placed before a specific cut-off time].

Delivery timelines are estimates and may vary based on your location and external factors such as weather or customs clearance.

4. Shipping Costs

  • Domestic Rates: [Specify your rates, e.g., free for orders over $50, flat rate $5].
  • International Rates: Shipping fees vary by location and will be calculated at checkout. Import duties and taxes are the responsibility of the customer.
  • Free Shipping: [Mention eligibility for free shipping, if applicable].

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. Please allow [X] hours for tracking updates to appear.

6. International Shipping Details

  • Customs & Duties: Import duties, taxes, and brokerage fees are not included in the product price or shipping cost. These charges are the buyer's responsibility.
  • Delays: Customs processing times vary by country and may delay your delivery. Please plan accordingly.
  • Prohibited Items: Check with your local customs office for restrictions on specific goods before placing your order.

7. Failed Delivery Attempts

If a delivery attempt is unsuccessful:

  • The courier may leave a notice with instructions for rescheduling or pick-up.
  • After multiple failed attempts, the package may be returned to us. Reshipping fees will apply for returned orders.

8. Address Accuracy

Please ensure your shipping address is correct and complete at the time of purchase. We are not responsible for packages delivered to incorrect addresses due to customer error.

9. Missing or Damaged Items

If your package arrives damaged or is missing items:

  • Damaged Items: Contact our customer service team within [X] days of delivery with photos of the damage.
  • Missing Items: Ensure the entire package has been opened, as some items may be shipped separately. Notify us if items are missing within [X] days.

10. Lost Packages

If your package is marked as delivered but you have not received it:

  • Check with neighbors, building management, or your local post office.
  • Contact our customer service team within [X] days of the marked delivery date for assistance.

11. Changes to Shipping Policy

We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page with a revised "Last Updated" date.

Contact Us

For any questions or concerns about our shipping policy, please contact us:

  • Email: [flipgrip049@gmail.com]
  • Phone:   +971 55154 4637
  • Live Chat: Available on [flipgrip.org]